Privacy Policy
Effective Date: 26/03/2026
This Privacy Policy describes how Chronosense Limited ("Chronosense", "we", "our", or "us") collects, uses, and protects personal data in connection with the Chronosense platform and website (https://chronosenseapp.com).
Chronosense Limited is incorporated in the United Kingdom and acts as the data controller for personal data processed through the platform.
1. Nature of the Service
Chronosense is a subscription-based compliance monitoring platform. It provides structured deadline tracking, automated monitoring, and notification services for regulatory compliance obligations.
Chronosense does not provide legal advice and does not file regulatory submissions on behalf of users.
2. Information We Collect
We collect personal data necessary to operate the platform.
Account Information
Name
Email address
Telephone number (used for SMS notifications and optional two-factor authentication)
Job title
Organization name
User role within the organization
Subscription Information
Stripe customer ID
Subscription status
Billing metadata
Payment card information is processed securely by Stripe. Chronosense does not store full payment card details.
Compliance & Platform Data
Alert records and escalation status
Filing and deadline tracking data
Compliance document submissions and generated packets
Activity log entries, including timestamps and the identity of the acting user
Regulatory entity data entered by users, including FCC Registration Numbers, contact details, and certification status
Technical Information
IP address
Authentication logs
Session data
Device and browser information
3. How We Use Your Information
We process personal data in order to:
Provide access to the platform
Manage subscriptions and billing
Deliver deadline notifications and alerts via email and SMS
Maintain audit logs and organizational visibility
Respond to support inquiries
Improve platform reliability and security
Prevent fraud or misuse
4. Notifications & Communications
By creating an account, users consent to receiving service-related communications, including:
Account-related emails (verification, password resets, and billing updates)
Deadline escalation and alert notification emails
SMS notifications for urgent alerts
Users may configure notification preferences within their account settings.
These communications are operational in nature and are necessary for the functioning of the service. Chronosense does not send unsolicited promotional email campaigns.
5. Third-Party Service Providers
We use the following third-party providers to deliver parts of our service. These providers process data solely for the purpose of delivering their respective services.
Stripe — subscription billing and payment processing
Amazon Web Services (S3) — encrypted compliance document and packet storage
SendGrid — transactional email delivery
Twilio — SMS delivery and two-factor authentication
Cloudflare — bot protection, traffic management, and DDoS mitigation
Hetzner — platform hosting and infrastructure
Where applicable, users may connect additional third-party integrations through the platform. Data retrieved through such connections is processed solely for the purpose of delivering the relevant platform features.
These providers may process data outside the United Kingdom or European Economic Area in accordance with their own data protection frameworks.
6. Data Retention
We retain account, subscription, and compliance data for as long as necessary to provide the service and to meet legal, accounting, and security requirements.
Users may delete their own account at any time through their account settings. Organizations wishing to request removal of their organizational data should contact us at support@chronosenseapp.com. All deletion requests will be processed in accordance with applicable legal obligations.
7. Data Security
We implement administrative, technical, and organizational measures designed to protect personal data against unauthorized access, disclosure, or misuse. These include encrypted storage, authentication controls, role-based access permissions, and activity logging.
While we take reasonable measures to protect data, no system can guarantee absolute security. Please refer to our Security & Data Protection page for a full description of the measures in place.
8. International Transfers
Chronosense is operated by a UK-registered company. Some third-party service providers operate internationally, and personal data may therefore be processed outside the United Kingdom or European Economic Area. Where such transfers occur, they are made in accordance with applicable data protection laws and the contractual frameworks maintained by each provider.
9. Your Rights
Depending on where you are located, you may have certain rights regarding your personal data, including the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Request restriction of processing
Object to processing
Request data portability
To exercise any of these rights, please contact us at support@chronosenseapp.com. We will respond in accordance with applicable law.
10. Contact Information
If you have questions about this Privacy Policy, please contact:
Email: support@chronosenseapp.com