Effective Date: 22/02/2026
This Privacy Policy describes how Chronosense Limited ("Chronosense", "we", "our", or "us") collects, uses, and protects personal data in connection with the Chronosense platform and website (https://chronosenseapp.com).
Chronosense Limited is incorporated in the United Kingdom and acts as the data controller for personal data processed through the platform.
1. Nature of the Service
Chronosense is a subscription-based compliance monitoring platform. It provides structured deadline tracking and notification services for regulatory and platform-based obligations.
Chronosense does not provide legal advice and does not file regulatory or platform submissions on behalf of users.
2. Information We Collect
We collect personal data necessary to operate the platform.
Account Information
Name
Email address
Telephone number (for SMS notifications)
Organization name
User role within the organization
Subscription Information
Stripe customer ID
Subscription status
Billing metadata
Payment card information is processed securely by Stripe. Chronosense does not store full payment card details.
Compliance & Platform Data
Alert records
Escalation status
Filing or claim tracking metadata
Activity log entries
Deadlines and timestamps
Data retrieved via authorised Amazon SP-API connections (where applicable)
Technical Information
IP address
Authentication logs
Session data
Device and browser information
3. How We Use Your Information
We process personal data in order to:
Provide access to the platform
Manage subscriptions and billing
Deliver deadline notifications and alerts
Maintain audit logs and organisational visibility
Respond to support enquiries
Improve platform reliability and security
Prevent fraud or misuse
4. Notifications & Communications
By creating an account, users consent to receiving service-related communications, including:
Account-related emails
Deadline escalation emails
SMS notifications for urgent alerts
Users may configure notification preferences within their account settings.
These communications are operational in nature and are necessary for the functioning of the service.
Chronosense sends service emails related to:
Account verification
Password resets
Subscription and billing updates
Deadline escalation and alert notifications
These emails are necessary for operation of the platform and are not marketing communications. Chronosense does not send unsolicited promotional email campaigns.
5. Third-Party Service Providers
We use third-party providers to deliver parts of our service. These providers process data solely for the purpose of delivering their respective services.
Stripe – subscription billing and payment processing
Amazon (SP-API) – platform data integration (where connected by the user)
Amazon Web Services (AWS SES) – email delivery
Twilio – SMS delivery
Hosting infrastructure provider (production environment)
These providers may process data outside the United Kingdom or European Economic Area in accordance with their own data protection frameworks.
6. Data Retention
We retain account, subscription, and compliance data for as long as necessary to provide the service and to meet legal, accounting, and security requirements.
Users may request account deletion by contacting us at info@chronosenseapp.com. Deletion requests will be processed in accordance with applicable legal obligations.
7. Data Security
We implement administrative, technical, and organisational measures designed to protect personal data against unauthorised access, disclosure, or misuse.
Access to organisational data is restricted through authentication controls and role-based access mechanisms.
While we take reasonable measures to protect data, no system can guarantee absolute security.
8. International Transfers
Some third-party service providers (including Stripe and Twilio) operate internationally. Personal data may therefore be processed outside the United Kingdom or European Economic Area in accordance with applicable data protection laws.
9. Your Rights
If you are located in the United Kingdom or European Economic Area, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Request restriction of processing
Object to processing
Request data portability
To exercise these rights, contact us at info@chronosenseapp.com.
10. Contact Information
If you have questions about the Privacy Policy, please contact:
Email: support@chronosenseapp.com