Amazon SAFE-T Claim Guard
Structured oversight for Amazon SAFE-T claim windows.
Amazon SAFE-T claim eligibility is time-limited and event-driven. Financial loss often occurs not because sellers are unaware of the policy, but because claim windows are triggered automatically and expire without action.
This tool connects directly to Amazon and continuously monitors claim-eligible events so that filing opportunities are never overlooked.
Core Value
Prevent silent financial loss by automatically detecting SAFE-T claim windows and escalating visibility before they expire.
No manual tracking.
No spreadsheet monitoring.
No reliance on memory.
How It Works
1. Automatic Event Detection
The system connects to Amazon via official SP-API integration.
Relevant parcel, return, and reimbursement events are ingested automatically.
No manual data entry is required.
2. Window Calculation
For each claim-eligible event:
Filing deadlines are calculated from authoritative Amazon timestamps.
Remaining time is tracked continuously.
Events are prioritised based on urgency.
3. Structured Monitoring
Each claim-eligible event is continuously monitored from detection through resolution.
Deadlines are calculated from authoritative Amazon timestamps and tracked in real time. As filing windows approach, the claim progresses through escalating visibility phases.
Users can view, prioritise, and act on monitored items from a single interface without relying on manual tracking.
The tool does not force action — it ensures that claim windows remain visible until resolved.
4. Escalation Framework
As filing deadlines approach, claim visibility increases through a structured escalation model:
INFO – Early visibility based on proximity to deadline
WARNING – Heightened visibility as risk increases
CRITICAL – Immediate email notification on phase entry
OVERDUE – Daily email and SMS notifications until resolved
Late and overdue phases trigger notifications with built-in 24-hour idempotency controls to prevent notification fatigue while maintaining urgency.
Each escalation generates a new alert record, preserving a complete audit trail. Alerts remain open until acknowledged.
Escalation is designed to ensure claim windows do not expire silently.
5. Organizational Visibility
Each account operates as an organization.
Authorised users can access the same monitored claim queue.
Activity is logged.
Filing responsibility remains visible across the team.
This prevents missed opportunities caused by internal miscommunication.
What This Tool Is Not
Not affiliated with or endorsed by Amazon
Not a financial advisory service
Not an automated claim filing service
It is a monitoring and escalation system designed to reduce preventable reimbursement loss.
Pricing
$9 per month
Per organization